Privacy Policy | Shajiraku – Quality traditional food and cultural experiences at Kyoto shrines and temples.

Purpose of Use of Personal Information

Our company uses personal information that was provided when contacted regarding locations, experiences, etc. provided on our website and through entry on our website, E-mail, telephone, or other means at the time of reservation within a necessary scope for contacting customers, making confirmations, etc., in addition to being used to contact customers, used together with location providers and as well as experience providers and interpreters contracted by our company for contact purposes and for judging the approval of reservations.
In addition, we will also use personal information within the scope necessary for arranging services applied for by the customer, sending reservation confirmations and terms and conditions, and for travel insurance (liability insurance), etc. purchases and requests.
In addition, we may share customer personal information for market analysis for developing better experiences and locations, so that businesses, location providers, and experience providers which collaborate with our company can send information and other items to customers, or to obtain customer opinions, impressions, and evaluations after services have been provided and for sending receipts and souvenirs.

Collection of Personal Information

Our company collects personal information within the scope necessary using the following:

• Reservation form on our website in which customers have provided personal information
• Correspondence via E-mail, telephone, and fax
• Personal information provided by travel agencies that collaborate with our company

Whether or not the customer provides their personal information to our company is their own choice. If such information is provided, however, we will assume that the customer has accepted that their personal information will be used. In addition, if you, as a customer, do not provide your personal information, please understand in advance that you will not be able to use the service provided by our company website.

Supervision of Subcontractors

In order to achieve the purpose of use of personal information, our company will conduct appropriate supervision when location providers as well as experience providers and interpreters contracted by our company disclose personal information by obligating these parties to conduct strict, thorough management of personal information at the same standards followed by our company through a contract and requiring these parties to implement such management, etc.

Personal Information Related Training and Education

Our company will share the important of the protection of personal information with all of our employees, location providers, as well as with experience providers and interpreters that serve as our subcontractors, and provide training/education so that personal information is handled in an appropriate manner.

Personal Information Management System

In addition to providing a person responsible for the handling of personal information, our company implements strict security measures and is committed to the appropriate management of personal information.

Maintaining and Improving Information Security

Our company will continue to take preventive measures against unauthorized access, loss, destruction, tampering, leakage, etc. of personal information, and strives to maintain and improve information security.

Provision/Disclosure of Personal Information to Third Parties

Our company does not provide/disclose personal information to third parties (does not including location providers as well as experience providers and interpreters that serve as our subcontractors) without the customer’s permission except in the following cases.

• When legally required to do so
• When necessary for the protection of human life, body, or property, and it is difficult to obtain permission for such provision/disclosure by the customer
• When particularly necessary for the improvement of public health or promotion of sound child rearing, and it is difficult to obtain permission for such provision/disclosure by the customer
• When it is necessary to cooperate with affairs carried out, based on laws and ordinances, by a national agency, local public entity, or a party entrusted by such agency or entity, and there is a risk of interfering with such affairs by obtaining permission for such provision/disclosure by the customer

Support for Personal Information Checks, Corrections, Etc.

When a customer requests that their own personal information be checked, corrected, etc., our company will promptly reply to such request within a reasonable scope after confirming the identity of the customer.

Legal Compliance and Continuous Review of Efforts to Protect Personal Information

While complying with laws and ordinances and other criteria related to the protection of personal information, our company will strive to continuously review and improve our efforts to protect personal information in accordance with changes in the social environment.

Governing Law for Our Company Website

Although it is possible to access our company website from countries around the world with different laws, it is established that the laws of Japan apply to the use of our company website. Therefore, access from regions where content found on our company website is illegal is prohibited.

Legal Jurisdiction

If a dispute concerning the handling of personal information arises and it is decided to be handled through arbitration and litigation, the Kyoto District Court will have jurisdiction of the first instance.

Privacy Policy Revisions

Our company may revise our basic policies regarding personal information protection in order to thoroughly protect customer personal information or to respond to changes in laws and other criteria.

Contact Information

Shajiraku, Inc.
27-1 Shimogamo Tsukamotocho, Sakyo-ku, Kyoto City, Kyoto Prefecture, 606-0856, Japan
Tel.: +81 75 703 2277　
Fax: +81 75 703 2211
E-Mail: info@shajiraku.jp